![]() He has has steered the brand’s award-winning restaurant operations and training departments and will now focus more specifically on day-to-day operations of the business as a whole. He quickly moved into the area representative manager role and then director of operations before being promoted to vice president of operations in 2016. Vaught joined Penn Station in 2006 as an area representative after two summer internships. We’re already seeing success from these strategic moves, and we have now aligned our entire team to support our aggressive growth.” ![]() ![]() ![]() We recruited a new Vice President of Development and Strategy and built an experienced development team in 2021. With the implementation of our PS 2020 menu and restaurant design, which positions the brand in consumers’ minds for the next 15 years, we recognized it was time to execute a more aggressive growth strategy. “In 2019, we wanted to ensure we aligned our growth strategy with our operational capabilities. “We’ve always been an operationally centric brand,” Dunaway says. With more than three decades of experience in the restaurant industry and 23 years with Penn Station specifically, Dunaway is well prepared to spearhead Penn Station’s growth over the next chapter of the brand’s 37-year history. He will oversee the implementation of Penn Station’s growth strategies while making sure the brand continues to invest in the infrastructure necessary to support this growth. In his new role as chief operating officer, Dunaway will focus on steering the Penn Station brand to 600+ locations. Dunaway has a bachelor’s degree in accounting and is still a licensed CPA. He also previously had ownership interests in a Papa John’s franchisee with 11 locations and 18 Penn Station franchise locations, in both developed and developing markets. Before joining Penn Station Inc., Dunaway was a partner at the regional accounting firm of McCauley, Nicolas & Company, LLC in Louisville, Kentucky where he had worked since 1982 in various staff and managerial positions. I know franchisees, and the brand as a whole, are in great hands as we move toward eventually having 600 locations.”ĭunaway joined Penn Station as president in 1999. “Craig and Lance have been with Penn Station for a combined 39 years and both have an excellent track record and are very well respected in the industry and the franchise community. “Penn Station is poised for major growth in the next five to seven years, and these promotions were warranted and necessary to ensure our great team can continue to support our franchisees and the brand while we grow,” says Jeff Osterfeld, founder and CEO of Penn Station. Lance Vaught has been promoted from Senior Vice President of Operations to President and Craig Dunaway has been promoted from President to Chief Operating Officer. We were amazed customers didn’t realize we offered cold subs, but by featuring and highlighting them on the menu, this allows guests to fill all their sandwich needs.”įounded in 1985, Penn Station has more than 310 locations across 15 states.Penn Station East Coast Subs, the fast-casual restaurant known for its grilled, made-to-order sub sandwiches, hand-squeezed lemonade and fresh-cut fries, has announced two key executive promotions. Penn Station has always had cold sandwiches as an option, but now we are offering new flavor profiles and ingredients and bringing our competitive edge to cold sandwiches. “In today’s hyper-competitive environment, we saw an opportunity to be dominant in cold sandwiches as well. “We believe our grilled sandwiches have always stood out from the competition, as evidenced by the numerous local, regional and national awards we’ve earned over the years,” Dunaway says. Penn Station’s revised menu includes the addition of cold sandwiches as well as wraps and salads. ![]() Customers pick up online and delivery orders in a different location within the restaurant, so customers do not have to wait in line to pick up their orders. The new design places both POS stations in the front of the restaurant which allows customers to place and pay for their orders in one spot. The PS 2020 design offers an unimpeded view of employees making sandwiches and a more prominently placed deli case. From the data analysis, interviews and hours of observation, we knew we had something that everyone would embrace.” “We spent the better part of a year gathering data, interviewing guests and franchisees, and speaking with crew members about the new layout and our menu changes. “We expect to have more restaurants with the PS 2020 layout by the spring of next year,” says chain President Craig Dunaway. Nine restaurants are operating with the new menu and design and all units in the system now have the new menu. Penn Station East Coast Subs continues to update the 35-year-old brand with the rollout of its PS 2020 initiative, which includes a restaurant redesign and menu changes among other additions. ![]()
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